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About Us

The Sierra Toy Soldier Company, is a family owned business, located in Los Gatos, California. We have a retail store with the items shown in our On-line store on display. We offer the finest quality historical figures, military miniatures, model aircraft and toy soldiers available on the internet.

We welcome visitors, so if you are visiting the Bay area please let us know. Los Gatos is located approximately 45mins south of San Francisco, and is in the Silicon Valley. If you have any suggestions or comments please email us at welcome@sierratoysoldier.com.

Retail Store

Directions to our Los Gatos Store..
We are located at
29 N. Santa Cruz Avenue
Los Gatos, CA 95030

Toll Free:(866)-869-7653
Phone: (408)-395-3000
Fax: (408)-395-3006

Email: sales@sierratoysoldier.com

Store Hours:

We are open Monday - Saturday 10.00am - 6.00pm; Sunday 12.00pm - 5.00pm

Is our site secure:

Yes when you enter our shopping cart it is protected by an SSL certificate and all information transmitted is encrypted.

When do you ship:

We do our best to ship most orders the next business day.

Credit Cards

Use our secure online shopping cart to order online using your Credit Card. We accept
VISA
MasterCard
American Express
Discover

When do we bill your credit card?

Your credit card is billed on the day we ship. If an item is temporarily out of stock, your credit card will not be billed for this item until it is ready to ship. Orders are typically shipped within 24 to 48hrs.

Paying by Check

Yes we accept checks in US Dollars only. The check has to be from a recognized USA Bank or financial institution.  Please note checks take 10 business days to clear after we have received them. Once cleared we will ship your order.

Paying by Money Order and International order

Yes we accept Money Orders from recognized institutions. Please send a money order via registered mail so we have to sign for it, that way you know we have received it.

Paypal

Yes we accept PayPal. You can do this directly within the shopping cart. If you prefer we can send payment to sales@sierratoysoldier.com. We are a verified merchant within PayPal.

Please Note: We do not recommend Paypal for Pre-Order Items or Out of Stock Items, as they will charge your credit card immediately!

Shipping to USA Destinations:

Orders to USA destinations including APO destinations are either shipped for free providing the minimum order value is $60.00 or have the shipping included as shown in the description.

We insure all packages at no additional charge to you.
Standard and free shipping is Fed Ex Ground, Fed Ex Home Delivery and USPS. We do ship via UPS upon request.

Sales Tax 8.25 % sales tax will be added for shipments to California residents. We do adjust the tax rate for city and county.

Please note we cannot ship large packages to USPS PO Boxes. If you are requesting a PO box, please let us know if it is a USPS box or not.

Express Shipment:
We offer express shipments by Fed Ex.
We offer Overnight (next business day), 2 day business air, 3 day business air, and if if available in your area priority express for Saturday delivery. 
Because every shipment is different we show an estimated cost. We charge the difference between our Free Shipping via Fed Ex Ground an the Fed Ex Express price. If the actual cost is more than the estimated cost we will contact you for your approval.

Shipping to International Destinations:

We ship via Air Mail, and we offer for the additional cost the ability to ship via Fed Ex International Express and Economy.
We insure all packages at no additional charge to you.

Shipping Costs:
Because every shipment is different we show an estimated shipping cost. If the actual cost is more than the estimated cost we will contact you for your approval.
Only actual shipping costs are charged.
Please inquire by email welcome@sierratoysoldier.com for a quote. If you have any questions please contact us.

Special Promotion:
We are currently offering a limited time promotion to International destinations.
For orders over $250 of eligible items or greater shipped at the same time we are either offering free shipping or reduced shipping charges.
 
Because of changes in postal costs we cannot always offer this promotion to all International destinations.  If we are unable to offer this promotion on your order, we will email you with the shipping costs and obtain your approval prior to shipping.  You have the option to cancel the order, as no charges have been made to your credit card.

The following items do not qualify for free shipping or towards the cost of free shipping
Buildings
Diorama items.
Aircraft.

International Customs Duties and Taxes:

Our prices and our shipping costs do not include any local customs duties or local taxes. For information on duties and taxes please contact your customs department. Typically most items arriving from overseas are charged either Customs duty and/or local taxes. Every country has different rules, so if you have questions please ask first and we will try to help. It is your responsibility to pay any Duties and Taxes.

How to order by Mail

If you prefer, place your order by mail using payment by credit card, check, or money order. Please note that if paying by check, it takes the bank about 10 days to clear the check, goods are shipped when the check clears.
Print and complete a copy of our Mail Order Form and mail it to the following mailing address:

Sierra Toy Soldier Company
29 N. Santa Cruz Avenue
Los Gatos, CA 95030
USA

This address is repeated at the top of the mail order form. Shipping cost and payment information is also provided on the form. If you can't print from your computer a hand written order with the same information is fine, or contact us and we will fax or email you a copy.
If you wish to order by mail and want us to reserve your items for you while your order is on the way to us send us an email at welcome@sierratoysoldier.com

How to order by Fax

We accept credit card orders by FAX.  Print and complete a copy of our Mail Order Form and FAX it to the following number: (408)-395-3006

Ordering by Phone

Please contact us to answer questions and take your credit card orders over the phone. We are usually open Monday-Saturday: 9AM-6PM PST (Pacific Standard Time). If you leave a message we will return your call as soon as possible. Call (408)-395-3000

Ordering by Email

We accept orders by email.  This is very easy if you have purchased from us before and your address and credit card information is the same.  Send us am email, please tell us who you are, what you would like.  We will take care of the rest.
For new customers we can accept your order by email, but we do not recommend sending your credit card information via email as it is not secure.  Either split up the card number and send it to us in a couple of emails, we do require the CVV number, or even better phone us or fax us this information.

Order Acceptance

We reserve the right to decline any order. 
If an order is placed, and there is a description or pricing error, we will email you within 24 hours, to advise you of the error, and to offer a resolution to the problem.

Privacy Policy

The Sierra Toy Soldier Company does not disclose or sell
buyers' information to any third parties. We do not sell, share or distribute email address.

Back Order:

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Your credit card will not be billed until the item is ready to ship.

Shipping is free on Back Ordered items, providing the shipment value is over $50.00.

Pre-Orders:

You can reserve items not yet released (Pre-Order), limited editions, and new pieces, have them shipped as soon as they are available.
Shipping is free on Pre-Ordered item, providing the shipment value is over $50.00.

Special Orders:

Some items on our site are only available via special order, please contact is for details.
Shipping is free on Special Order item, providing the shipment value is over $50.00.

Guarantee

All of our products come with a 30 day total satisfaction guarantee. If you are dissatisfied with anything you purchase you may return it within 30 days for a full refund. Please contact us so we can try to resolve the problem first. We accept returns but only if a return authorization has been issued.  Returns without an authorization will not be accepted

Returns:

We do accept returns but only if an return authorization has been issued. Please Phone, email or mail a request for return. Returns without an authorization will not be accepted.
Please include a copy of your sales receipt / invoice.
We will only credit your account if the item is received in the same condition that it was sent. If it is not returned in saleable condition, we will notify you and return the damaged item to you.
Postage cost for returning items is not covered.
If the return is due to an error we have made then will we refund the postage.
We will credit the purchase price back to your credit card, issue store credit or a refund check whichever you prefer, minus the original shipping costs. After 30 days no refunds or exchanges will be issued...

Manufacturers Defects:

Should you receive a packaged item that is damaged from the manufacturer, please let us know and we will let you know where to send it for an exchange. In most cases, we will handle the exchange and the shipping fees.

Thank you for choosing the Sierra Toy Soldier Company.